ORDERS

Upon placement of an order and receipt of that order by Hide + Stone will be sent written confirmation via email. Please check spam folders if emails are not received within 24 hours. Any changes to that order will also be confirmed with the customer via email notification. Once an order has been shipped, customers will receive a confirmation email with the tracking number. 

Please allow 2-3 business days from the time of purchase for order processing however we do strive to process orders within 24 hours of order receipt. 

SHIPPING and SHIPPING SPEEDS

For all packages, shipping rates will vary according to package size, weight and final destination. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

Should you require expedited shipping in the form of guaranteed next day delivery or second day delivery you will be given the option of making these selections on our check-out page. Those rates will vary according to package size, weight and final destination.

Hide + Stone is not responsible for the destination country’s customs agencies processes or delays due to shipping times by carriers.

All transit times begin after product is processed and shipped. Estimated transit time for international shipment assumes normal customs approval without delay.